(b) Using models where appropriate, what are likely to be the critical success factors (CS

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(b) Using models where appropriate, what are likely to be the critical success factors (CSFs) as the business

grows and develops? (10 marks)

参考答案:

(b) David even at this early stage needs to identify the critical success factors and related performance indicators that will showthat the concept is turning into a business reality. Many of the success factors will be linked to customer needs andexpecta

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